Terms of Service — Arcana Club
Last updated: November 19, 2025
Welcome to Arcana Club (“we,” “us,” “our”). By accessing or using our website and subscription services, you agree to the following Terms of Service. Please read them carefully before subscribing or making a purchase.
1. Overview
Arcana Club provides a monthly subscription service that includes mailed letters, physical guidance cards, and access to related digital content hosted on our website. These Terms apply to all visitors, subscribers, and users of our services.
2. Eligibility
You must be at least 18 years old or have permission from a parent or legal guardian to use our services.
3. Subscription & Billing
3.1 Subscription Service
By subscribing, you agree to receive monthly physical mailings and digital content associated with your guidance card.
3.2 Billing
Subscriptions are billed on a recurring basis (monthly or as otherwise stated at checkout). You authorize us to charge your chosen payment method until you cancel.
3.3 Cancellations
You may cancel your subscription at any time. Cancellation will apply to the next billing cycle; refunds are not issued for partially used subscription periods.
3.4 Refunds
Due to the made-to-order nature of our mailings, all sales are final. If your order arrives damaged or is missing, contact us at hello@arcanaclub.ca
4. Shipping & Delivery
Physical mailings are sent to the address you provide. Delivery times vary based on postal service. We are not responsible for delays caused by carriers, strikes, weather, or user-entered address errors.
5. Digital Content
Guidance cards include access to additional digital content on our website. This content is for personal, non-commercial use only.
We may update or change digital content at any time.
6. User Responsibilities
You agree not to:
Use our site or content for unlawful purposes
Copy, distribute, or resell our physical or digital content
Interfere with the website’s operation
Attempt to access restricted areas or misuse system data
If we believe your use violates these Terms, we may suspend or terminate your access.
7. Intellectual Property
All content provided by Arcana Club — including guidance cards, letters, digital content, text, graphics, and branding — is owned by Arcana Club and protected by copyright law.
You may not copy, reproduce, or distribute our content without written permission.
8. Limitation of Liability
Arcana Club is not liable for:
Losses resulting from postal delays, delivery issues, or access interruptions
Personal interpretations or decisions made based on guidance cards or letters
Damages arising from use of our website or services
To the fullest extent permitted by Quebec law, our liability is limited to the amount you paid for the month in which an issue occurred.
9. Privacy
Your privacy matters to us. Our handling of personal information is described in our Privacy Policy. By using our services, you consent to our data practices.
10. Changes to the Terms
We may update these Terms occasionally. The “Last updated” date will be revised when changes occur. Continued use of our website and services means you accept the updated Terms.
11. Contact Information
If you have questions, concerns, or issues with your subscription, contact us at:
hello@arcanaclub.ca