Privacy Policy — Arcana Club

Last updated: November 19, 2025

Arcana Club (“we,” “us,” “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or subscribe to our services. By using our site, you agree to the practices described below.

1. Information We Collect

We collect the following types of information:

1.1 Information You Provide

  • Contact details: name, email address, and mailing address

  • Payment information: processed securely through third-party payment processors (we do not store full credit card details)

  • Account details: if you create an account on our website

  • Communication: messages you send to us by email or through our website

1.2 Automatically Collected Information

When you browse our website, we may automatically collect:

  • IP address

  • Browser type and device information

  • Pages visited and time spent on the site

  • Cookies and similar tracking technologies (see Section 7)

2. How We Use Your Information

We use your information to:

  • Process your subscription and send your monthly mailings

  • Provide access to digital guidance card content

  • Communicate with you about your subscription, updates, or customer support

  • Improve our website and service

  • Comply with legal obligations (Quebec and Canadian privacy requirements)

We do not sell or rent your personal information.

3. Sharing Your Information

We may share your information with trusted third parties only when necessary:

  • Payment processors (for subscriptions and purchases)

  • Shipping providers (to deliver your physical items)

  • Website hosting and analytics services

  • Legal authorities if required by law

These partners only receive the information needed to perform their services and must protect it.

4. Data Storage & Security

We take reasonable measures to protect your information from unauthorized access, loss, or misuse.
Your data is stored on secure servers managed by our hosting provider.

While we use industry-standard protections, no method of transmission or storage is 100% secure.

5. Your Rights

Depending on your location, you may have the right to:

  • Access the personal information we hold about you

  • Request corrections to your information

  • Ask us to delete your personal data (with some legal exceptions)

  • Withdraw consent for marketing emails at any time

  • Request information about how your data is used and shared

To make a request, contact us at hello@arcanaclub.ca.

6. Email Communications

By subscribing, you agree to receive:

  • Monthly subscription emails

  • Service updates

  • Optional marketing emails (you may unsubscribe at any time)

Every marketing email contains an unsubscribe link.

7. Cookies & Tracking Technologies

Our website may use cookies to:

  • Keep your preferences

  • Improve site functionality

  • Analyze traffic and user behaviour

You can disable cookies in your browser settings, though some site features may not work properly.

8. Third-Party Links

Our website may link to external sites. We are not responsible for their privacy practices or content.

9. Children’s Privacy

Our services are not intended for children under 13. We do not knowingly collect personal information from minors without parental consent.

10. Changes to This Policy

We may update this Privacy Policy occasionally. The “Last updated” date at the top will reflect when changes are made. Continued use of our website means you accept the updated policy.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal information, contact us at:
hello@arcanaclub.ca